Orders are pulled Thursday-Sunday! Meaning if you place an order Mon-Wed your order will not be pulled until we open the store. We do NOT go out to the store on days that we are closed. It is a 1.5hr+ round trip for us.
Current processing is 7-14 days!
(Mid March-Mid October)This is our busy time with Festivals, Events and overall tourism. If an item is in stock it ships within days. If you order a item that is out of stock in store that has to be made you will have a wait while your item is being made.
We do NOT accept returns! All sales are final!
If you do have an issue with a product by all means if it is a manufacturing flaw we will correct it!
We ship via USPS,FEDEX and UPS! Once your order leaves our hands we have no control of it. All shipping carriers have been over loaded since early 2020. If your order has a tracking number it has shipped. Not all carriers are updating their tracking info...AGAIN....if it shows a tracking number it has shipped!
UPS- can take 3-7 days
USPS- 2-14 days
If you have not received your package after these times contact the shipping provider.
If you are needing to place a order for a custom piece you can contact us by email , the contact us tab, during store hours or via our Etsy Shop https://www.etsy.com/people/kountrykreationsok
If needing to contact us you can email us at firstname.lastname@example.org or use the contact us tab on the website. We do not have a business phone!
When emailing us include which site you ordered from, name on order and order#